Transform your grocery store’s shopper experience with our simple QR code solution for real-time communication between shoppers and management.

Real Time Feedback gives grocery shoppers a simple way to communicate directly with store management while they are still shopping. Customers can report concerns involving inventory, product quality, cleanliness, checkout lines, employee service, parking lots, or other parts of the store so management can respond before the customer leaves.

Shoppers can report out-of-stock products, poor produce quality, expired or damaged items, spills, dirty restrooms, missing shopping carts, long checkout lines, unattended service counters, employee concerns, and other problems affecting their shopping experience. Giving customers an easy way to report these issues helps store teams identify problems faster.

Customers can alert management when shelves are empty, products are difficult to find, produce appears damaged, or items may be approaching expiration. This gives department managers additional visibility into inventory and product quality issues while there is still an opportunity to restock shelves, remove problem products, or assist the customer.

Yes. Shoppers can quickly notify management about spills, dirty facilities, empty restroom supplies, obstructed aisles, carts scattered throughout the parking lot, or other maintenance and safety concerns. Real-time reporting allows store teams to address these problems faster and maintain a cleaner, safer shopping environment.

Customers can privately report concerns such as long checkout lines, unavailable employees, unattended service counters, poor interactions, or exceptional service. Management gains immediate visibility into what shoppers are experiencing, making it easier to correct service problems and recognize employees who are delivering a great customer experience.

Yes. Employees can use Real Time Feedback to alert management about maintenance problems, equipment issues, workplace concerns, supply needs, or other operational problems. Employees can also remain anonymous when appropriate, giving store leadership another way to identify issues that may not otherwise be reported.

Real Time Feedback helps grocery stores identify satisfied customers and create opportunities to turn positive shopping experiences into public reviews. At the same time, customers with concerns have a private way to communicate directly with management, giving the store an opportunity to address the issue and improve the customer experience.